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Refund policy

Last updated

We want you to keep paying only because SpendCanary is useful to you.

30 days, no questions asked

If you’re not happy for any reason, you can get a full refund of any payment within 30 days of that payment, for a monthly or a yearly plan. You don’t need to explain why.

After 30 days a payment is no longer refundable, but you can cancel any time. Your plan then keeps working until the end of the period you’ve already paid for, and you won’t be charged again. We don’t give partial refunds for unused time after the 30 days.

How to ask for a refund

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle handles payments, invoices, taxes and refunds.

To ask for a refund, either:

  • go to paddle.net (or use the link in your receipt email) and ask for one there, or
  • email support@spendcanary.com from the address you signed up with, and we’ll start the refund in Paddle for you.

Refunds go back to the card or payment method you used. Paddle normally processes them within a few business days; your bank may take longer to show them.

How to cancel

Sign in, go to Plan and billing, then Manage billing, and choose to cancel. Monitoring stops at the end of your paid period.

If you’re a consumer in the EU, the UK or another country with a legal right to withdraw from a purchase, you keep that right. This policy adds to it; it doesn’t replace it.

Questions

Email support@spendcanary.com.